Data deletion, plainly.

1. Who can request deletion

You can delete your own signed-in PassDeed account. If you only took the free diagnostic and never made an account, you can ask us to delete the diagnostic records tied to the email address you entered. We verify that a request is for your own data before we act on it.

2. How to request it

If you can sign in, use the in-app account deletion controls. Complete the security check and type DELETE to confirm. This is the primary path. When deletion succeeds, your account is closed, you are signed out, and the action cannot be undone.

If you cannot sign in, or you only took the free diagnostic and never made an account, email support@passdeed.com from the address you want deleted with the subject “Delete my data”. That lets us match the request to the right records; we may ask for enough additional information to verify that the data is yours. We complete verified email requests within 30 days and reply when the request has been handled. We cannot act on someone else's data.

3. What is deleted

Your sign-in account, profile, preferences, and any diagnostic lead already claimed by this account are permanently deleted.

Analytics events lose their account, lead, and anonymous-device links. Support and review records are stripped of personal fields and account attribution, while non-identifying service and content metrics remain.

4. What becomes anonymous learning data

Study sessions and question responses are retained only as anonymized learning data: all account and lead links are removed. This protects item statistics without identifying you.

The retained records contain the practice result and item response, but no account, diagnostic lead, organization, or learner link. We cannot use them to identify you or restore your study history to a later account.

5. Billing and deletion records we retain

A restricted deletion audit retains your internal account UUID, timestamps, the actions taken, and Apple revocation status so operators can prove and follow up the deletion. It does not retain your name, email, password, or provider tokens.

Subscription and Stripe-linked billing records are retained under a non-identifying deletion reference for legal and accounting obligations. Stripe keeps the corresponding billing records; PassDeed never stores your card details.

We keep those restricted records only for deletion auditing and follow-up, and for legal, tax, accounting, and payment reconciliation obligations. Anonymous aggregate service and content metrics may also remain.

6. Sign in with Apple

If your account uses Sign in with Apple, the in-app flow may ask you to sign in with Apple again so we can obtain the short-lived credential Apple requires for revocation. We also ask Apple to revoke PassDeed’s authorization. If Apple cannot accept it immediately, the revocation is recorded for follow-up and your PassDeed account is still deleted.

If revocation remains pending, you may also remove PassDeed from the apps using Sign in with Apple in your Apple Account settings.

7. If a company gave you access

If you use PassDeed through an employer, school, or brokerage, deleting your personal account removes its membership, but the organization may control separate learner records. Ask the company that registered you — or email us at support@passdeed.com and we will route the request to them.

8. Want a copy first?

Because account closure and identifying-data deletion are permanent, you can ask for an export first: request a copy of your data the same way and we send it as JSON within 30 days. What we hold about you in the first place is described in our privacy policy.